Information Technology Services

617.373.HELP (4357)
help@northeastern.edu
Website

Information Technology Services (ITS) is the central provider of technology infrastructure, services, and applications for more than 30,000 students, faculty, and staff at Northeastern University. From providing the myNEU portal to secure networks to training on critical applications, ITS partners with stakeholders across the university to equip students, faculty, and staff with the tools necessary to achieve academic excellence. The division serves as a technology partner with the university, evaluating and delivering innovative and collaborative solutions that promote and advance teaching, learning, research, and support for the Northeastern community.

Services and Resources

Visit the ITS webpage for a complete list of ITS services and resources.

ITS Service Desk

Help and Information Desk, Snell Library
617.373.4357 xHELP
help@northeastern.edu

The ITS Service Desk provides phone-based and walk-up technology support services to students, faculty, and staff. The ITS Service Desk staff also offers support for ITS-managed printers and answers general computing questions. Contact the ITS Service Desk for the following services:

  • Troubleshooting Northeastern University-provided accounts and applications, including email.
  • Investigating wired and wireless network connection problems.
  • Troubleshooting network printer problems.
  • Assisting students with myNEU and Blackboard questions.
  • Support with ITS-managed labs.
  • Access to equipment available for loan, including AV equipment and laptop adapters.
  • The ITS Service Desk is located at the Help and Information Desk on the first floor of Snell Library near the InfoCommons and provides assistance on computer-related issues to students, faculty, and staff with a valid Northeastern ID. If it is determined that a student’s computer problem is the result of a hardware failure, the center can arrange for the university’s third-party repair company to fix the equipment.

myNEU

The online portal for the Northeastern community—myNEU––is a central resource for students, faculty, and staff. Your myNEU username and password provide access to key university platforms, from the myNEU portal to other university systems, including wireless network access, printing, and email.

The myNEU portal offers services tailored based on your role at Northeastern for all academic, personal, and recreational needs. Resources available for students include links to student email, information channels, financial aid, and Blackboard and online course registration. NU ALERT, our real-time university emergency notification system, utilizes the contact information provided within myNEU. It is your responsibility to maintain accurate personal and emergency contact information.

ResNet Resource Center

Speare Commons
617.373.HELP (x4357)
resnet@northeastern.edu
Website

ResNet, a service of Information Technology Services and Housing Services, provides internet access to all students living in Northeastern residence halls. The ResNet Resource Center, located in Speare Commons, provides students with support for the HuskyCable TV service, mobile devices, gaming systems and other devices, student email, computer troubleshooting, and repair services for Apple and Dell computers.

Printing

The Northeastern printing program provides a limited amount of free printing each year to students, faculty, and staff. Each September, as an active member of the community, you are given a credit of $120 Print Dollars on your Husky Card to use at your discretion at any of the ITS-managed printers located across campus. Print credits do not carry over from one academic year to the next.

Print jobs can be directly sent to the appropriate printer queue from any ITS computer labs or from your own computer by using the Virtual Print Client software to remotely print. When you locate a printer associated with the appropriate printing queue, simply swipe your Husky Card, select your print job, and it will print.

Appropriate Use Policy

The information systems of Northeastern University are intended for the use of authorized members of the community in the conduct of their academic and administrative work. The Appropriate Use Policy (AUP) describes the terms and conditions of Northeastern information systems use. For more information, visit the Appropriate Use Policy page.

Training Services

Snell Library
617.373.5858
training@northeastern.edu

Information Technology Services training provides the following instructor-led and web-based courses to all members of the Northeastern community:

  • Web-based training. ITS training offers computer training over the internet, including Mac tutorials; MS Office tutorials; some application-specific training provided by the application vendors; and via Lynda.com, which offers 24/7 access to an extraordinary breadth of training modules. Web-based training is an innovative, self-paced learning method that allows students, faculty, and staff to train anytime or anywhere, using a computer with an internet connection.
  • Instructor-led training. Instructors offer classes such as Public Speaking for Presentations, Advanced Excel, SharePoint, Adobe Photoshop, and Blackboard. These workshops are available at no charge to the entire university community.

To register for a class, visit the “Training” section of the ITS website.

Academic Technology Services (ATS)

212 Snell Library
ats@northeastern.edu
Website

For graduate students performing teaching assistant/graduate assistant work, Academic Technology Services (ATS) is a resource for choosing and implementing technological solutions for a wide range of classroom goals. Whether creating online classes or incorporating flipped classroom techniques into on-ground classes, ATS offers consultation and support for implementation. Additionally, ATS manages the Discovery Lab, located on the first floor of Snell Library, which is a space for showcasing ideas and innovations at Northeastern. The Discovery Lab is an area to host both events and exhibitions.