Information Technology Services

Website
617.373.4357 (xHELP)
help@northeastern.edu
 

Information Technology Services (ITS) is the centralized technology resource for students, faculty, and staff. ITS provides secure, high-speed internet access through the on-campus networks NUnet and ResNet; wireless internet connectivity through NUwave; centralized computer labs—the InfoCommons and the Digital Media Commons (DMC)—with the latest software; on-site and remote printing; access to the Blackboard learning management system; a vast array of software applications for Windows and Mac; access to myNortheastern, Northeastern’s online portal; on-site and online training on popular software; and high-performance research computing. 

ITS Service Desk

Help and Information Desk, Snell Library, First Floor
617.373.4357 xHELP
help@northeastern.edu
chat at https://northeastern.service-now.com/sp

The ITS Service Desk provides phone-based and walk-up technology support services to students, faculty, and staff. The ITS Service Desk staff also offers support for ITS-managed printers and answers general computing questions. Contact the ITS Service Desk for the following services:

  • Assisting students with Northeastern University–provided accounts and applications, including email, myNortheastern, and Blackboard
  • Investigating wired and wireless network connection problems
  • Troubleshooting network printer problems
  • Support with ITS-managed labs
  • Access to equipment available for loan, including AV equipment, laptops, and laptop adapters

The ITS Service Desk is located at the Help and Information Desk on the first floor of Snell Library near the InfoCommons and provides assistance on computer-related issues to students, faculty, and staff with a valid Northeastern ID.

myNortheastern

Website
help@northeastern.edu

myNortheastern—the online portal for the Northeastern community—is a central resource for students, faculty, and staff. Your myNortheastern username and password provide access to key university platforms, from the myNortheastern portal to other university systems, including wireless network access, printing, and email.

The myNortheastern portal offers services tailored to your role at Northeastern for all academic, personal, and recreational needs. Resources available for students include links to student email, information channels, financial aid, Blackboard, and online course registration. NU Alert, our real-time university emergency notification system, utilizes the contact information provided within myNortheastern. It is your responsibility to maintain accurate personal and emergency contact information.

ResNet and the ResNet Resource Center

Website
Speare Commons
617.373.HELP (x4357)
resnet@northeastern.edu
 

ResNet—a service of Information Technology Services and Housing Services—provides internet access to all students living in Northeastern residence halls. The ResNet Resource Center, located in Speare Commons, provides students with support for the HuskyCable HDplus service, mobile devices, gaming systems and other devices, student email, computer troubleshooting, and repair services for Apple and Dell computers.

Printing

Website
help@northeastern.edu

The Northeastern Printing Program provides a free allowance for printing each year to students, faculty, and staff. Each September, as an active member of the community, you are given an allowance of printing credit equivalent to $120 on your Husky Card to use at your discretion at any of the ITS-managed printers located across all Northeastern campuses. Print credits do not carry over from one academic year to the next.

Print jobs can be directly sent to the appropriate printer queue from any ITS computer labs or from your own computer by using the Virtual Print Client software available from Software Downloads on myNortheastern to print remotely. When you locate a printer associated with the appropriate printing queue, simply swipe your Husky Card, select your print job, and it will print.

Appropriate Use Policy

Appropriate Use Policy webpage

The information systems of Northeastern University are intended for the use of authorized members of the community in the conduct of their academic and administrative work. The Appropriate Use Policy (AUP) describes the terms and conditions of Northeastern information systems use.  

Training Services

Snell Library
training@northeastern.edu

Information Technology Services provides a variety of web-based courses to all members of the Northeastern community including Mac tutorials, MS Office tutorials, some application-specific training provided by the application vendors, and via Lynda.com. Using Lynda.com, students with a myNortheastern username and password have 24/7 access to an extraordinary breadth of training modules. Web-based training is an innovative, self-paced learning method that allows students, faculty, and staff to train anytime or anywhere, using a computer with an internet connection.

To register for a class, visit the training section of the ITS website.

Academic Technology Services (ATS)

Website
212 Snell Library
ats@northeastern.edu

For graduate students performing teaching assistant/graduate assistant work, Academic Technology Services (ATS) is a resource for choosing and implementing technological solutions for a wide range of classroom goals. Whether creating online classes or incorporating flipped classroom techniques into on-ground classes, ATS offers consultation and support for implementation. Additionally, ATS manages the Discovery Lab, located on the first floor of Snell Library, which is a space for showcasing ideas and innovations at Northeastern. The Discovery Lab is an area to host both events and exhibitions.